THE HEART OF A LEADER.

AUTHOR : Ken Blanchard.



THE KEY TO DEVELOPING PEOPLE IS TO CATCH THEM DOING SOMETHING RIGHT.



Catching people doing things right is a powerful management catching people doing things wrong. But I remind them, effective praising must be specific. Just walking around saying, Thank for everything is meaningless. If you say Great job to a poor performer and, Great job to a good performer, you sound ridiculous to the poor performer and you denominate the good performer. This principle can also help you shine at home. It’s a marvelous way to interact with and affirm the people in your life.

PEOPLE WHO PRODUCE GOOD RESULTS FEEL GOOD ABOUT THEMSELVES.

These days, everything our company does is focused on helping people produce good results. When people produce good results, they feel good about themselves because they know they have done a good job, and they have something to show for their effort. An effective leader will make it a priority to help his or her people produce good results in two ways.

1 ) Make sure people know what their goals are, and

2 ) Do everything possible to support,encourage,and coach them to acropolis those goals.

Yours role as a leader is even more important than you night imagine. You have the power to help people become winners.

FEEDBACK IS THE BREAKFAST OF CHAMPIONS.

People are motivated to do things that provide them with feedback on results. Feedback is important to people. We all want to know well we’re doing. That’s why it is essential for an effective performance review system to provide ongoing feedback.

Too often managers save up negative information and unload it all at once over a minor incident or during the annual performance review session.Others’’Whitewash’’ performance review and act like everything is okay when it really isn’t. When people are attacked or not dealt with truthfully, they respect for organization and pride in their work.

CREATE RAVING FANS SATISFIED CUSTOMERS ARE NOT GOOD ENOUGH.

What are raving fan customers? These are customers who are so happy about the way you treated them that they want to bang about you. In essence, they become part of your sales force.

If you don’t take care of your customers, somebody else is ready to take your place. Let’s face it; you may not get a second chance. In fact, alienating customers can earn you a reputation for no service that can stymie the toughest sales team and most savvy advertising campaign.

NEVER! NEVER! NEVER! GIVE UP.

Winston Churchill is the greatest speaker of the English language. Write down everything he says. He will make an unforgettable speech.
When Churchill walked out to give his speech, he peered over the top of his glasses and said. Never!.Never!.Never ! Give up! With that, he sat down. Many students were disappointed, but the headmaster felt this might have been one of Churchill’s greatest speeches. It’s keeping your commitment and making your actions consistent with your word. It’s all about walking your talk

TAKE WHAT YOU DO SERIOUSLY BUT YOURELF LIGHTLY.

A tendency toward grimness and can stifle an organization’s environment and its creativity. You can tell right away when you visit a company where no one is having any fun people look like they are running around with tight underwear on. They are longing to lighten up, but they have no permission. .

Toady’s leaders must relearn the value of a smile or they will be unable to fire up the ability of their people to find real enjoyment in their work.

So start thinking smiles until you become a smile millionaire. People will be glad to see you coming.
LIFE IS WHAT HAPPENS TO YOU WHILE YOU RE PLANNING ON DOING SOMETHING ELSE.

Observing successful people over the years, I’ve noticed that they don’t let disappointments stop them. When one door closes, they look for another to open.

I went off to Cornell university intent on getting my degree and becoming a highly paid salesperson. All the vocational preference tests verified that as my best career choice.

So how you might ask did you become a writer and teacher? That’s a story, but along the way I learned to live by this rule. Keep your head up and look for the next opportunity.

CHOOSE WORK YOU LOVE AND YOU WILL NEVER HAVE TO WORK A DAY IN YOUR LIFE.

For most people, there’s a big difference between work and play. Work is something you have to do. Play is something you choose to do. This will help you find what it is you enjoy so much that you lose track of time when you're doing it. But why shouldn’t life be about doing what you love? If you’d enjoy what you’re doing, how can you be really good at it?

NEVER PUNISH A LEARNER.

A friend of mine called me about house training his new dog. When he has an accident on the rug, he told me, I plan to shove his nose in it, pound him on the butt with a newspaper, and throw him out the kitchen window into the backyard.

How do you think that will work? When a learner makes a mistake, be sure that he or she knows immediately that the behavior was incorrect. Place the blame on yourself by saying, sorry, I didn’t make it
clear. Then patiently redirect by reviewing the assignment. If possible, demonstrate what a good job looks like.

TAKE TIME TO IDENTIFY CORE VALUES.

I denitrifying the core values that define your organization am one of the most important functions of leadership. The success of failure of this process can literally make or break an organization.
For example, let’s look at Disney. This organization has identified four values for its theme parks. They are safety, courtesy, the show (being in role, whether it’s being Mickey Mouse or a ticket taker), and efficiency. Not only have they identified their values but they have also carefully ordered them.
Remember that rules can be imposed but values cannot. Bring everyone into the process early.

WALK YOUR TALK.

Without some method of locating gaps between values and behavior, identifying and communicating core values will do more harm than good.

This means that it is vital for organizations and their leadership to walk their talk. They must make every effort to become living symbols of their organization’s value system.

The good news is that once core values have been set in place identified, communicated, and impacting behavior they become the boss. Just remember though, this is an ongoing process a journey without a finish line.

PURPOSE HAS TO DO WITH ONE’S CALLING DECIDING WHAT BUSINESS YOU ARE IN AS A PERSON.

I once heard a story about Alfred Nobel, the originator of the Nobel peace prize. When his brother died, Nobel got a copy of the newspaper to see what was said about his brother. He was shocked to discover that a dreadful error had been made.

The paper had confused him with his brother and the obituary He was reading was his own. As a young man,Aifred Nobel had been involved in the invention of dynamite, and his premature obituary elaborated on the terrible death and destruction this powerful force had brought into the world.

You life is yours to design. Make it all it can be!

Powerfully challenging and deeply inspiring, The Heart of a leader will enable you to develop the courageous heart of a true leader, to master the key attitudes and actions needed to impact lives around you, and to enjoy the profound wisdom that only Ken Blanchard can deliver.